Appointments

Urgent appointments

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

You can make an appointment to see a Doctor, Practice Nurse or Healthcare Assistant by telephoning reception on 01803 327100. Our phone lines are open between 8:30am – 1:00pm and 2:00pm – 6:00pm, Monday – Friday. We take bookings for same day appointments from 8:30am so it is better to phone as soon as we open or pop into the surgery. 

You can express a preference of practitioner, though this may mean waiting longer for an appointment, you may see any Doctor in the Practice.

Routine appointments

To request a routine appointment in the next 7 days

Complete our online consultation form here: Contact us about your request (accurx.com)

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Book an Appointment Online

Your appointment

However you choose to contact us, we may offer you a consultation:

  • by phone
  • face to face at the surgery
  • on a video call
  • by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Cancelling or changing an appointment

To cancel your appointment:

  • use your NHS account
  • using the GP online system Patient Access
  • phone us on 01803327100, Monday to Friday from 8am to 6.30pm
  • reply CANCEL to your appointment reminder text message

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond
  • if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
  • if you need an interpreter
  • if you have any other access or communication needs

Non-urgent advice: Home Visits

Our Doctors typically see four patients at the Practice in the time it takes to do a single home visit.  It is also difficult for Doctors to properly examine patients at home.  For this reason, we ask our patients to come to the Practice if at all possible.  However, we can visit you at home if your condition means you cannot attend the surgery. Telephone between 8:30am and 10:00am on the day so the Doctor can plan his rounds. 

Please be prepared to tell the receptionist about your condition so we can visit the most urgent cases first. Please ensure we have your current telephone number as the Doctor may wish to speak with you prior to the visit.  Home visits are normally made between 12.30pm and 3.30pm.

Tel: 01803 327100