Ordering repeat prescriptions
The easiest ways to order repeat prescriptions
- NHS App: NHS account
- Patient Access: Log in to Patient Access
- Online request form: Contact us about your request (accurx.com)
- Email: firstname.lastname@example.org
We do not take repeat prescription requests over the phone. Our prescription line (01803 327100 – Option 2) is open for queries only between 10:30am and 12 noon, Monday to Friday.
Collecting your prescription
You can usually collect your prescription from the pharmacy 3 to 5 working days after you have ordered it.
You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.
You can change your nominated pharmacy at any time:
- on the app or website where you order repeat prescriptions
- at your GP practice
- at any pharmacy that accepts repeat prescriptions
Questions about your prescription
If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.
The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.
If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review.
Find out more about prescription charges
As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:
- sore throats
- tummy trouble
- aches and pains
They can also advise on medicine that you can buy without a prescription.
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.
Non-urgent advice: What to do with Old Medicines?
Take it to the pharmacy you got it from. Do not put it in your household bin or flush it down the toilet.