Our Practice is committed to providing a safe, comfortable environment where patients and staff can be confident that best practice is being followed at all times.
All patients are entitled to have a chaperone present for any consultation, examination or procedure. This chaperone may be a family member or friend. On occasions you might prefer the chaperone to be a trained member of staff.
Whenever possible we would ask you to make this request at the time of booking so that your appointment is not delayed in any way. When this is not possible we will do our best to provide a chaperone at the time of request.
Please Note- There may be occasions when it is necessary to reschedule your appointment. Also, your healthcare professional might require a chaperone to be present for certain consultations.
How we protect your data
Confidentiality is the cornerstone of health care and central to the work of everyone working in general practice. All information about patients is confidential: from the most sensitive diagnosis, to the fact of having visited the surgery or being registered at the practice.
The duty of confidentiality owed to a person under 16 is as great as the duty owed to any other person.
All patients can expect that their personal information will not be disclosed without their permission except in the most exceptional of circumstances, when somebody is at grave risk of serious harm.
Responsibilities of practice staff
All health professionals must follow their professional codes of practice and the law. This means that they must make every effort to protect confidentiality. It also means that no identifiable information about a patient is passed to anyone or any agency without the express permission of that patient, except when this is essential for providing care or necessary to protect somebody’s health, safety or well being.
All health professionals are individually accountable for their own actions. They should also work together as a team to ensure that standards of confidentiality are upheld and that improper disclosures are avoided.
Additionally, the GP as employer:
- is responsible for ensuring that everybody employed by the practice understands the need for. and maintains, confidentiality;
- has overall responsibility for ensuring that systems and mechanisms to protect confidentiality.are in place;
- has vicarious liability for the actions of those working in the practice -including the health professionals and non-clinical staff.
Standards of confidentiality apply to all health professionals, administrative and ancillary staff – including receptionists, secretaries, practice managers, cleaners and maintenance staff who are bound by contracts of employment to maintain confidentiality -and also to students or others observing practice. They must not reveal to anybody outside the practice, personal information they learn in the course of their work, or due to their presence in the surgery, without the patient’s consent. Nor will they discuss with colleagues any aspect of a patient’s attendance at the surgery in a way that might allow identification of the patient, unless to do so is necessary for that patient’s care.
If disclosure is necessary
If a patient or another person is at grave risk of serious harm which disclosure to an appropriate person would prevent, the relevant health professional will counsel the patient about the benefits of disclosure. If the patient refuses to allow disclosure, the health professional can take advice from colleagues within the practice, or from a professional, regulatory or defence body, in order to decide whether a disclosure without consent is justified to protect the patient or another person. If a decision is taken to disclose, the patient should always be informed before the disclosure is made, unless to do so could be dangerous. If at all possible, any such decisions should be shared with another member of the practice team.
Any decision to disclose information to protect health, safety or well being will be based on the degree of current or potential harm, not on the age of the patient.
All staff have to sign a document which legally binds them to abide by the above agreement.
General Data Protection Regulation (GDPR)
GDPR stands for General Data Protection Regulations and is a new piece of legislation that will work alongside the Data Protection Act. It will not only apply to the UK and EU; it covers anywhere in the world in which data about EU citizens is processed.
The GDPR is similar to the Data Protection Act (DPA) 1998 (which the practice already complies with) but strengthens many of the DPA’s principles.
Records Used for Research and Planning
Your health records contain a type of data called confidential patient information. This data can be used to help with research and planning.
You can choose to stop your confidential patient information being used for research and planning. You can also make a choice for someone else like your children under the age of 13.
Your choice will only apply to the health and care system in England.
To find out more about how you can Opt Out your data being used please see this Link
Once you have accessed this link please work through all the pages and follow the process to Opt Out if you still wish to by downloading the form below and emailing the completed form to enquiries.Southover@nhs.net or posting the form back to us.
GDPR Privacy Notice For Patients
Please follow this Link to View Our Privacy Notice
This privacy notice lets you know what happens to any personal data that you give to us, or any that we may collect from or about you.
This privacy notice applies to personal information processed by or on behalf of the practice.
This Notice explains
- Who we are, how we use your information and our Data Protection Officer
- What kinds of personal information about you do we process?
- What are the legal grounds for our processing of your personal information (including when we share it with others)?
- What should you do if your personal information changes?
- For how long your personal information is retained by us?
- What are your rights under data protection laws?
The General Data Protection Regulation (GDPR) is a single EU-wide regulation on the protection of confidential and sensitive information. It becomes law on the 25th May 2018, and will read alongside the new UK Data Protection Act 2018 also coming into force on the same day.
For the purpose of applicable data protection legislation (including but not limited to the General Data Protection Regulation (Regulation (EU) 2016/679) (the “GDPR”), and the Data Protection Act 2018 (currently in Bill format before Parliament) the practice responsible for your personal data is Southover Medical Practice.
This Notice describes how we collect, use and process your personal data, and how, in doing so, we comply with our legal obligations to you. Your privacy is important to us, and we are committed to protecting and safeguarding your data privacy rights.
How we use your information and the law.
Southover Medical Practice will be what’s known as the ‘Controller’ of the personal data you provide to us.
We collect basic personal data about you which does not include any special types of information or location-based information. This does however include name, address, contact details such as email and mobile number etc.
We will also collect sensitive confidential data known as “special category personal data”, in the form of health information, religious belief (if required in a healthcare setting) ethnicity, and sex during the services we provide to you and or linked to your healthcare through other health providers or third parties.
Why do we need your information?
The health care professionals who provide you with care maintain records about your health and any treatment or care you have received previously (e.g. A&E, Hospital stays, Other GP Surgeries, Walk in clinics etc.). These records help to provide you with the best possible healthcare.
NHS health records may be electronic, on paper or a mixture of both, and we use a combination of working practices and technology to ensure that your information is kept confidential and secure. Records which the Practice hold about you may include the following information;
- Details about you, such as your address, carer, legal representative, emergency contact details
- Any contact the surgery has had with you, such as appointments, clinic visits, emergency appointments, etc.
- Notes and reports about your health
- Details about your treatment and care
- Results of investigations such as laboratory tests, x-rays etc
- Relevant information from other health professionals, relatives or those who care for you
To ensure you receive the best possible care, your records are used to facilitate the care you receive. Information held about you may be used to help protect the health of the public and to help us manage the NHS. Information may be used within the GP practice for clinical audit to monitor the quality of the service provided.
How do we lawfully use your data?
We need to know your personal, sensitive and confidential data in order to provide you with Healthcare services as a General Practice, under the General Data Protection Regulation we will be lawfully using your information in accordance with:
Article 6, (e) processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller;
Article 9, (h) processing is necessary for the purposes of preventive or occupational medicine, for the assessment of the working capacity of the employee, medical diagnosis, the provision of health or social care or treatment or the management of health or social care systems
This Privacy Notice applies to the personal data of our patients and the data you have given us about your carers/family members.
Risk stratification data tools are increasingly being used in the NHS to help determine a person’s risk of suffering a condition, preventing an unplanned or (re)admission and identifying a need for preventive intervention. Information about you is collected from a number of sources including NHS Trusts and from this GP Practice. A risk score is then arrived at through an analysis of your de- identified information is only provided back to your GP as data controller in an identifiable form. Risk stratification enables your GP to focus on preventing ill health and not just the treatment of sickness. If necessary, your GP may be able to offer you additional services. Please note that you have the right to opt out of your data being used in this way.
The Practice may conduct Medicines Management Reviews of medications prescribed to its patients. This service performs a review of prescribed medications to ensure patients receive the most appropriate, up to date and cost-effective treatments.
How do we maintain the confidentiality of your records?
We are committed to protecting your privacy and will only use information collected lawfully in accordance with:
- Data Protection Act 2018
- The General Data Protection Regulation
- Human Rights Act 1998
- Common Law Duty of Confidentiality
- Health and Social Care Act 2012
- NHS Codes of Confidentiality, Information Security and Records Management
- Information: To Share or Not to Share Review
Every member of staff who works for an NHS organisation has a legal obligation to keep information about you confidential.
We will only ever use or pass on information about you if others involved in your care have a genuine need for it. We will not disclose your information to any third party without your permission unless there are exceptional circumstances (i.e. life or death situations), where the law requires information to be passed on and / or in accordance with the NHS data sharing principle, supported under the Health and Social Care Act and our duty of confidentiality/safe data sharing.
Our practice policy is to respect the privacy of our patients, their families and our staff and to maintain compliance with the General Data Protection Regulations (GDPR) and all UK specific Data Protection Requirements. Our policy is to ensure all personal data related to our patients will be protected.
All employees and sub-contractors engaged by our practice are asked to sign a confidentiality agreement. The practice will, if required, sign a separate confidentiality agreement if the client deems it necessary. If a sub-contractor acts as a data processor for Southover Medical Practice an appropriate contract (art 24-28) will be established for the processing of your information.
In Certain circumstances you may have the right to withdraw your consent to the processing of data. Please contact the Data Protection Officer in writing if you wish to withdraw your consent. If some circumstances we may need to store your data after your consent has been withdrawn to comply with a legislative requirement.
Some of this information will be held centrally and used for statistical purposes. Where we do this, we take strict measures to ensure that individual patients cannot be identified. Sometimes your information may be requested to be used for research purposes – the surgery will always gain your consent before releasing the information for this purpose in an identifiable format. In some circumstances you can Opt-out of the surgery sharing any of your information for research purposes.
With your consent we would also like to use your information to
We would however like to use your name, contact details and email address to inform you of services that may benefit you, with your consent only. There may be occasions were authorised research facilities would like you to take part on innovations, research, improving services or identifying trends.
At any stage where we would like to use your data for anything other than the specified purposes and where there is no lawful requirement for us to share or process your data, we will ensure that you have the ability to consent and opt out prior to any data processing taking place. This information is not shared with third parties or used for any marketing and you can unsubscribe at any time via phone, email or by informing the practice DPO as below.
Where do we store your information Electronically?
No personal data is stored outside of the EU.
Who are our partner organisations?
We may also have to share your information, subject to strict agreements on how it will be used, with the following organisations;
- NHS Trusts / Foundation Trusts
- NHS Commissioning Support Units
- Independent Contractors such as dentists, opticians, pharmacists
- Private Sector Providers
- Voluntary Sector Providers
- Ambulance Trusts
- Clinical Commissioning Groups
- Social Care Services
- NHS England (NHSE) and NHS Digital (NHSD)
- Local Authorities
- Education Services
- Fire and Rescue Services
- Police & Judicial Services
- Voluntary Sector Providers
- Private Sector Providers
- Other ‘data processors’ which you will be informed of
You will be informed who your data will be shared with and in some cases asked for consent for this happen when this is required. We may also use external companies to process personal information, such as for archiving purposes. These companies are bound by contractual agreements to ensure information is kept confidential and secure. All employees and sub-contractors engaged by our practice are asked to sign a confidentiality agreement. If a sub-contractor acts as a data processor for Southover Medical Practice an appropriate contract (art 24-28) will be established for the processing of your information.
How long will we store your information?
We are required under UK law to keep your information and data for the full retention periods as specified by the NHS Records management code of practice for health and social care and national archives requirements.
More information on records retention can be found online at (https://digital.nhs.uk/article/1202/Records-Management-Code-of-Practice-for-Health-and-SocialCare-2016)
How can you access, amend move the personal data that you have given to us?
Even if we already hold your personal data, you still have various rights in relation to it. To get in touch about these, please contact us. We will seek to deal with your request without undue delay, and in any event in accordance with the requirements of any applicable laws. Please note that we may keep a record of your communications to help us resolve any issues which you raise.
Right to object: If we are using your data because we deem it necessary for our legitimate interests to do so, and you do not agree, you have the right to object. We will respond to your request within 30 days (although we may be allowed to extend this period in certain cases). Generally, we will only disagree with you if certain limited conditions apply.
Right to withdraw consent: Where we have obtained your consent to process your personal data for certain activities (for example for a research project), or consent to market to you, you may withdraw your consent at any time.
Right to rectification: In certain situations (for example, where we have processed your data unlawfully), you have the right to request us to “rectify” your personal data. We will respond to your request within 30 days (although we may be allowed to extend this period in certain cases) and will only disagree with you if certain limited conditions apply.
Right of access: Under the DPA and the GDPR you have the right to access the data we hold about you.
Access to your personal information
Data Subject Access Requests (DSAR): You have a right under the Data Protection legislation to request access to view or to obtain copies of what information the surgery holds about you and to have it amended should it be inaccurate. To request this, you need to do the following:
- Your request should be made to the Practice in writing or verbal – for information from the hospital you should write direct to them
- There is no charge to have a copy of the information held about you providing it is a legitimate request and is the first request made.
- You will need to provide photo and address identification so that your identity can be verified, and your records located information we hold about you at any time.
- Once ID has been verified we are required to respond to you within one month
What should you do if your personal information changes?
You should tell us so that we can update our records please contact our reception or administration department within the surgery, this is especially important for changes or address or contact details (such as your mobile phone number), the practice will from time to time ask you to confirm that the information we currently hold is accurate and up-to-date.
We share your record using GP Connect to make sure that, whether you are visiting the practice, attending hospital, or being seen in the community or at home by a care professional, everyone knows the care you need and how you want to be treated. Your electronic health record is available to local providers who are involved in your care. This includes the sharing of, personal contact details, diagnosis, medications, allergies and test results. Your records will be treated with the strictest confidence and can only be viewed if you use their service.
Please note that if you have previously dissented (opted-out) to sharing your records, this decision will be upheld.
Should you wish to opt-out of, please speak to [Insert Contact Details/Employee role] who will be able to update your personal preferences. Please note that by opting out of this sharing, other health professionals may not be able to see important medical information, which may impact on the care you receive.
Summary Care Record (SCR)
NHS England have implemented the SCR which contains information about you; including your name, address, data of birth, NHS number, medication you are taking and any bad reactions to medication that you have had in the past. This information is automatically extracted from your records and uploaded onto a central system.
Many patients who are seen outside of their GP Practice are understandably not able to provide a full account of their care or may not be in a position to do so. The SCR means patients do not have to repeat their medical history at every care setting and the healthcare professional they are seeing is able to access their SCR. The SCR can only be viewed within the NHS on NHS smartcard-controlled screens or by organisations, such as pharmacies, contracted to the NHS.
As well as this basic record, additional information will also be added to include further information. You can find out more about the SCR here: https://digital.nhs.uk/services/summary-care-records-scr
Objections / Complaints
Should you have any concerns about how your information is managed at Southover Medical Practice, please contact the Practice Manager at Southover Medical Practice or the Data Protection Officer as below. If you are still unhappy following a review by the GP practice, you have a right to lodge a complaint with a supervisory authority: You have a right to complain to the UK supervisory Authority as below.
Information Commissioner’s Office
Tel: 0303 123 1113 or 01625 545745
If you are happy for your data to be extracted and used for the purposes described in this privacy notice, then you do not need to do anything. If you have any concerns about how your data is shared, then please contact the Practice Data Protection Officer.
If you would like to know more about your rights in respect of the personal data we hold about you, please contact the Data Protection Officer as below.
Data Protection Officer:
The Practice Data Protection Officer is Bex Lovewell. Any queries in regard to Data Protection issues can be referred to her.
Address: Sentinel Healthcare, SouthWest Community Interest Company, c/o Express Diagnostics & Treatment Services, 6 Research Way, Plymouth, PL6 8BU
It is important to point out that we may amend this Privacy Notice from time to time. If you are dissatisfied with any aspect of our Privacy Notice, please contact the Practice Data Protection Officer
Make A Complaint
We always try to give you the best service possible, but there may be times when you feel this has not happened.
Please note that Southover Medical Practice keeps strictly to the rules of medical confidentiality. If you are complaining on behalf of someone else, the practice needs to know that you have their permission to do so. A note signed by the person concerned will be required, unless they are incapable of providing this due to illness or disability.
If you have a complaint about the service you have received from any member of staff working in this practice, please let us know. The practice operates a Complaints Procedure as part of the NHS system for dealing with complaints. Our complaints system meets national criteria.
Note: If you make a complaint it is practice policy to ensure you are not discriminated against, or subjected to any negative effect on your care, treatment or support.
In the first instance please discuss your complaint with the staff member concerned. Where the issue cannot be resolved at this stage, please contact the Practice Manager who will try to resolve the issue and offer you further advice on the complaints procedure. If your problem cannot be resolved at this stage and you wish to make a formal complaint please let us know as soon as possible, ideally within a matter of days. This will enable the practice to get a clear picture of the circumstances surrounding the complaint.
If it is not possible to raise your complaint immediately, please let us have details of your complaint within the following timescales:
- Within 6 months of the incident that caused the problem
- Within 6 months of discovering that you have a problem, provided this is within 12 months
The practice will acknowledge your complaint within three working days and aim to have looked into your complaint within ten working days of the date you raised it with us. At this stage you should be offered an explanation or a meeting with the person(s) involved. When the practice looks into your complaint it aims to:
- Ascertain the full circumstances of the complaint
- Make arrangements for you to discuss the problem with those concerned, if you would like this
- Make sure you receive an apology, where this is appropriate
- Identify what the practice can do to make sure the problem does not happen again
PATIENT ADVISORY LIAISON SERVICE (PALS)
PALS provide a confidential service designed to help patients get the most from the NHS. PALS can tell you more about the NHS complaints procedure and may be able to help you resolve your complaint informally. You can contact your local PALS office on 01803 655838 or 0800 0282037.
INDEPENDENT COMPLAINTS AND ADVOCACY SERVICE (ICAS)
ICAS is a national service that supports people who want to make a complaint about their NHS Care or treatment. Your local ICAS service can be found on SEAP – 01579 345193
Please Follow This Link
However, if you feel you cannot raise your complaint with us, or you are dissatisfied with the response received from us, you can contact any of the following bodies:
COMPLAINING TO OTHER AUTHORITIES
PO Box 16738
|Torbay & S Devon CCG
As a last resort, if you are not happy with the response from this practice, you can refer your complaint to the Parliamentary and Health Service Ombudsman who investigates complaints about the NHS in England. You can call the Ombudsman’s Complaints Helpline on 0345 015 4033 or Following the Link
or Textphone (Minicom): 0300 061 4298
CONTACTING THE CARE QUALITY COMMISSION
If you have a genuine concern about a staff member or regulated activity carried on by this Practice then you can contact the Care Quality Commission on 03000 616161, or alternatively visit the following website Link
Statement Of Earnings
All GP Practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice.
The average pay for GPs working in Southover Medical Practice in the last financial year was £68,428 before tax and National Insurance. This is for 3 full time GPs, 3 part time GPs and 2 locum GPs who worked for the practice for more than 6 months.
Statement Of Purpose
Aims and Objectives
This medical practice consists of dedicated and professional employees. We aim to provide medical care and treatment of consistently high quality for all patients and only provide services that meet patients’ needs and wishes. We aim to make care and treatment as comfortable as possible.
The purpose of Southover Medical Practice is the management of patients who are ill or believe themselves to be ill, with conditions from which recovery is generally expected, for the duration of that condition, including relevant health promotion advice and referral as appropriate, reflecting patient choice wherever practicable. It also includes the general management of patients who are terminally ill and management of chronic disease in the manner determined by the practice, in discussion with the patient and their relatives or carers as appropriate.
The Practice’s priority is to provide the highest standard of clinical care to patients registered with the Practice, ensuring we work collaboratively with other healthcare providers and support organisations, to enable more of our patients to be treated in a primary care setting, closer to home.
- To understand the expectations of our patients
- To motivate and invest in our team and acknowledge their value
- To encourage all team members to participate in achieving our aims and objectives
- To clearly set and monitor targets in all areas
The objectives of the practice are to deliver a service of high standard in line with professional standards and:
- To be accountable for individual and team performance
- To support each other in achieving patient expectations
- To maintain the highest professional and ethical standards
- To rapidly respond to the needs of our team and our patients
- To ensure our staff are trained and competent through investment and personal development
- To ensure that patients are treated with honesty and integrity, in complete confidence and with the utmost discretion
All consultations are carried out with patients (and their families/carers if appropriate), by qualified personnel in the privacy of the consultation room. Records of all consultations and treatments are kept electronically within the patients notes.
All patients wishing to register with Southover Medical Practice will be asked to complete the new patient questionnaire which informs the practice of past health and present lifestyle. This enables us to better meet a patient’s medical needs until medical notes arrive from the previous surgery.
We care about providing the right treatment to patients, so treatment and procedures are only carried out after fully discussing the benefits and risks with the patient. Patients have the right to ask questions regarding their care at any time.
Patients have the right to make their own decisions regarding medical treatment and care. This practice operates a consent policy, which will be issued on request at any time for the patient to read and understand prior to proceeding with any treatment. Consent to treatment must always be given freely and voluntarily by a person capable of making decisions regarding the treatment.
The privacy and dignity of patients is respected at all times. If a chaperone is required during a consultation or examination, this will clearly be recorded in the patient notes.
Southover Medical Practice’s regulated activities are:
- Diagnostic and screening procedures
- Treatment of disease, disorder or injury
- Surgical procedures
- Maternity and midwifery services
- Family planning
The full range of services provided (including referrals) is:
- A full range of General Medical Services
- Ante-natal Care
- Anticoagulant Service
- Baby Clinic & immunisation
- Blood Pressure Reviews
- Cervical Cytology
- Child health surveillance
- Childhood developmental checks, vaccinations and immunisations
- Contraceptive services
- Disease management services including Asthma, Diabetes, Hypertension, Coronary Heart Disease and Chronic Obstructive Pulmonary Disease
- District Nurse, Health Visiting and Midwifery Services
- Ear Syringing
- Flu Clinics
- Health promotion services for young people and adults of all ages.
- Maternity Medical Services
- Minor surgery services
- New patient consultations
- Obstetrics services
- Removal of Stitches
- Smoking Cessation Service
- Travel and other immunisations
- Warfarin Monitoring
Services are provided to the whole of the population and Southover Medical Practice does not discriminate against individuals or groups on any grounds. The Practice is committed to developing and maintaining a safe and secure environment, for its patients, staff and visitors and has a duty to take all reasonable steps to protect and support its staff.
Violent and abusive behaviour includes bullying and or harassment of any description. Violent or abusive behaviour by patients, visitors or staff is not tolerated and decisive action will be taken to protect staff, patients and visitors.
The Devon and Cornwall Care Record
This Autumn we will be moving to sharing records with other NHS organisations in Devon & Cornwall. Health and social care services in Devon and Cornwall have developed a system to share patient data efficiently and quickly and, ultimately, improve the care you receive.
This shared system is called the Devon and Cornwall Care Record.
It’s important that anyone treating you has access to your shared record so they have all the information they need to care for you. This applies to your routine appointments and also in urgent situations such as going to A&E, calling 111 or going to an out-of-hours appointment.
It’s also quicker for staff to access a shared record than to try to contact other staff by phone or email.
Only authorised health and care staff can access the Devon and Cornwall Care Record and the information they see is carefully checked so that it relates to their job. Also, systems do not share all your data – just data that services have agreed is necessary to include.
For more information about the Devon and Cornwall Care Record, please go to this Link
New shared record system for Devon and Cornwall
A new NHS and social care system has been introduced in Devon and Cornwall to improve the way you receive care.
The Devon and Cornwall Care Record is a secure computer system that brings together information about your health and care and presents it as a single record.
Previously, it was difficult to share information about your health and care between different areas of the system.
Now, healthcare staff can see the details held by GP practices, hospitals and other health and care organisations across Devon, Cornwall and the Isles of Scilly.
Having a more complete view of your medical history helps healthcare professionals identify problems more effectively and make quicker diagnoses. For instance, they can see which allergies you suffer from, and any treatment and medication you have received.
As well as making treatment safer, the care you receive will be more co-ordinated, giving you a smoother journey through the health system.
It also saves staff the time it takes to find information and spares you the frustration of having to answer the same questions or undergo duplicate or unnecessary tests.
Dr John McCormick, GP and Chief Clinical Information Officer at Devon Clinical Commissioning Group, said: “The Devon and Cornwall Care Record has the potential to transform the way we care for patients in our region.
“By enabling information to flow more easily between the organisations that provide services, we will produce a more efficient system and improve the experience for patients.
“For example, it means an oncologist treating a patient for cancer in Plymouth can see the same information as their GP in Callington.”
John Garman, Chief Clinical Information Officer at Kernow Clinical Commissioning Group added: “It’s a common – and justified – grumble from patients that they have to repeat their stories and answer the same questions as they move through the system.
“This programme will go a long way to solving that problem, as well as cutting down on other inefficiencies – like calling patients for tests they’ve already undergone.
“Initially, some organisations will both contribute and use data (including GP practices, acute hospitals and social care providers), while others will just use data.
“However, in time, more and more organisations will come on board, expanding the programme’s reach and impacting the care of increasing numbers of patients.”
Who is involved?
There are more than 760 health and care providers in Devon and Cornwall and, potentially, all of them can participate in the programme.
These organisations include GP practices, NHS hospitals, social care services, mental health services, hospices, community care services and out of hours services.
If you would like to know if one of your health or social care providers is participating in the programme, you can ask them directly or check the participating organisation list on the Devon and Cornwall Care Record website.
How do we keep your data safe?
Keeping your personal data safe is a key aspect of the Devon and Cornwall Care Record and all required measures are taken to keep information secure and confidential.
Shared care records are subject to UK data protection legislation. They can only be viewed by people involved in your care, and they work under strict codes of conduct.
However, if you would prefer that your information is not shared in this way, you can tell us by filling out the objection form on the data security and privacy page of the website.
The NHS Constitution
The NHS belongs to the people, it is here to :
- improve our health and well-being
- aid us to keep mentally and physically well
- to help us get better when we are ill
- when we cannot fully recover, to stay as well as we can to the end of our lives providing care and compassion.
The NHS is founded on a common set of principles and values that bind together the communities and people it serves, patients and public, and the staff who work for it.
This Constitution establishes the principles and values of the NHS in England. It sets out rights to which patients, public and staff are entitled, and pledges which the NHS is committed to achieve, together with responsibilities which the public, patients and staff over to one another to ensure the NHS operates fairly and effectively. All NHS bodies and private and third sector providers supplying NHS services will be required by law to take account of the constitution in their decisions and actions.
The constitution will be renewed every 10 years, with the involvement of the public, patients and staff. It will be accompanied by the handbook to the NHS constitution, to mean you’d at least every three years.
To view the NHS Constitution in a new window please click on the link Here