Meet the Team

Our Doctors

Dr Ian Tressider

His qualifications are – BSc MB BS (1986 London) MRCP MRCGP DRCOG FPCERT

Dr Tresidder has been at Southover since 1992 and has a specialist interest in chest complaints. 

Dr David Greenwell

MB BS (1988 London) MRCGP DRCOG DCH

Dr Greenwell is the senior partner at Southover Medical Practice with a special interest in Ear, Nose & Throat complaints. 

Dr John Ridge

MB ChB (1994 Bristol) MRCGP DFFP DRCOG

Dr Ridge is a Partner in the practice and is our Prescribing Lead.

Dr Madeleine Bennett

BMedSci, MBBS, nMRCGP, DRCOG, MRCP

Dr Bennett has worked at Southover since 2022 and works remotely from Cornwall, helping with telephone calls and online consultations.

Dr Debra Jeffrey

Qualifications are MBChB and MRCGP

Practice Manager

Tahlia Cook is our Practice Manager and has been a part of the practice since 2016. 

Tahlia is responsible for the smooth running of the practice, the finances and that everybody works as one to ensure a high level of service. She is happy to answer any questions on the administration of the practice and non-medical matters and welcomes any feedback or suggestions that you may have on the practice. The best way to contact Tahlia is via her email which is tahlia.cook@nhs.net 

Practice Nursing Team

Our three nurses; Kay, Sharon and Lisa can be seen by appointment.

Our nurses carry out a number of procedures including routine health checks, cervical smears, immunisations, blood tests, dressings, ear syringing, advice on travel, minor ailments or injuries, and blood pressure checks.

In addition to this our nurses are trained in dealing with chronic diseases and they run dedicated diabetes, asthma, COPD and coronary heart disease clinics.

Health Care Assistants

Meg and Jana are our Health Care Assistants and is available by appointment for taking blood samples, carrying out ECG’s, and hypertensions/blood pressure checks.

Meg is also one of our Smoking Cessation Advisors and is only too pleased to offer advice and support to any patient contemplating giving up smoking.

Administration Staff

The Role of the Receptionist

Our receptionists; Alice, Cathy, Jacquelin, Lisa, Lyla, Natasha, Olivia and Sam have both an important and difficult role in a general practice, but they are essential to ensure the practice runs smoothly and efficiently. They are also the first point of contact for patients with our practice and so a vital ingredient in the success of our practice. A good receptionist is a superb advert for a practice and we are lucky to have so many good ones.

They work under guidance from the doctors and implement policies laid down by the doctors. If you are frustrated with our practice, being rude to a receptionist is unlikely to help whereas talking to the doctors may bring about some improvements.

One key policy is that our reception staff are under an absolute duty of confidentiality in the same way as a doctor or nurse is. Indeed breach of this duty would lead to immediate disciplinary action against the staff member concerned.

Reception staff are trying to arrange speedy and efficient access to services for patients. As a practice we do not always have enough appointments available for a variety of reasons. Our team will do their best to get you an appointment at a convenient time subject to the availability of appointments. If you have a problem which you think is urgent and there is not a suitable appointment free please give brief details of the problem (e.g. Child with fever, asthma getting worse) to the receptionist who can then liaise with the doctor and see if an urgent extra appointment is warranted. It may be that the Doctor will contact you by phone to obtain further details.

The reception staff also keep the doctors organised with reminders, organising prescriptions (up to 200 per day), dealing with forms, filing results and letters, dealing with our item of service fees, phoning patients or hospital departments and numerous other jobs. They have to juggle a number of different jobs at the same time and your patience is much appreciated.

Admin Support

Our admin team of Adele, Farrah, Julie and Kerry work hard behind the scenes undertaking a wide variety of tasks. This includes typing letters, processing referral requests, taking messages for doctors, entering clinical data, and doing numerous database searches required by the Health Authority and the Prescription Authorities. Their roles are varied but very important to the success of the practice.

Attached Staff

Ingalill Finnegan

Team Leader

Emma Boote

Community Staff Nurse

Camilla Greenan

Community Staff Nurse

Melissa Forbes

Community Staff Nurse

Lisa Williams

Community Staff Nurse

Rose Wills

Assistant Practitioner

Amanda Waller

HealthCare Assistant

Trisha Owen

Health Visitor

Lynne Goreing

Health Visitor

Julie

Nursery Nurse

Kate Hollinrate

Midwife

Rachael Goubert   

Senior Mental Health Practitioner

Torbay Care Home Visiting Service

Torbay has one of the highest number of care home beds in England and this patient group often has significant medical needs.  So in 2017, the 10 GP practices in Torbay created Torbay Care Home Visiting Service (TCHVS); a specialist multidisciplinary team supporting care home patients throughout Torbay.  The team is made up of local NHS GPs, nurses, paramedics and pharmacists.  They have expertise in Care home medicine, including frailty, dementia, medication side effects, advance care planning and palliative care.  They look after our patients in care homes alongside our practice staff.

Wellbeing Team

Can we help you?

The Wellbeing Team consists of a Care Co-ordinator, Social Prescribers, Health and Wellbeing Coaches and Occupational therapist. As a team, they can offer you a tailored service of signposting, advice, goal setting, behaviour change conversation and more. Focuses on “what matters to you” over the course of up to 6 sessions which are flexible and personalised to you.

Social Prescribers can support with social needs that may be negatively impacting on your mental health and wellbeing whilst Health and Wellbeing Coaches can support with promoting positive lifestyles changes to improve health outcomes. Occupational Therapist works with patents to support self-management of their daily occupations (activities) which may be inhibited due to short or long term mental and/or physical health difficulties.

Did you know that you can now book appointments for non-medical related issues without seeing a GP?

When we talk about non-medical, we mean social or physical determinants of health that are negatively impacting your wellbeing, this can be anything from finances to employment, smoking to weight loss and isolation.

We are a small team of committed individuals who are keen to empower you to take back control of your own wellbeing. We are not here to ‘fix’ you because that implies that you are broken; instead, we want to guide you by building your confidence, supporting your goals with coaching and providing a range of local and national resources and signposting opportunities.

Our service is inclusive and non-judgmental, we give you time to be heard and if you are ready to make some positive life changes – we are here. Our goals are to support our local community in reducing health inequalities and introducing more accessible personalised and preventative care.

You do not need a GP appointment to be referred. Your reception team and other staff within your practice can refer you to the wellbeing team.

So, what can you help with?

  • 18years +
  • Housing, debt, benefits -signposting and guidance 
  • Isolation and Loneliness -connecting to community and purposeful activities
  • Mental Health: Depression, anxiety, stress & low mood – to give direction & purpose in life) 
  • Education and volunteering – signposting opportunities
  • 1 or more long term health conditions – chronic pain, diabetes, COPD etc
  • Low level addiction & recovery
  • Learning, voluntary & employment – signposting opportunities 
  • Mental/physical & learning disability-  support signposting 
  • Lifestyle support – weight management, positive lifestyle changes, smoking cessation, exercise/move more, live well) 
  • Finding a club, activity, group, or peer support group

 So, what can I expect?

  • A small waiting time but you will be contacted along the way by our waiting list coordinator
  • 4 – 6 appointments via telephone, video or in person
  • Coaching and goal setting
  • Opportunities for group engagement
  • A chance to explore what matters to you
  • Signposting and support with self-referrals
  • Localised knowledge and advice
  • Approachable, non-judgmental, and friendly service
  • Direct email contact for information sharing
  • Leaflets and helpful guides

Do you have any criteria?

Yes, though criteria can feel like a boundary it is often there for your own best interests.

Exclusion:

  • Anyone in a current mental health crisis, please contact urgent response on 0808 196 8708
  • Support may be limited for anyone who is already under Walnut Lodge, Chadwell or other specialised secondary services
  • Anyone who is not willing to engage or make positive changes – we cannot help you unless you are ready to help yourself

We look forward to working with you!